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Terms of purchase ...
About RoomForRetro
The company is based in Lund. The company's postal address is Kyrkoled 4, 22728 Lund
Visiting address Norrvidinge 1231, 260 20 Teckomatorp
Organization number 640927-2090
If you wish to get in touch with us, send an email to mail@roomforretro.com with your case and your contact details and we will hear from you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you must immediately contact us via e-mail to mail@roomforretro.com
Delivery
Our normal delivery times are 5-7 days if the item is ready to be sent. If delays in delivery should occur (without us notifying you of a longer delivery time) please contact us at email address: mail@roomforretro.
Furniture that is to be renovated or reupholstered before delivery takes about 3-4 weeks for delivery. Contact us to get information about the delivery time for the item you are interested in.
We ship with the shipping company that is most suitable, based on the type of item.
Prices
All prices in the store are stated in SEK and all prices include VAT, which is not reported as used goods are taxed at the profit margin.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
Upon delivery, you must go through the condition of the item, that it is in the condition you were informed about. These are used goods, and everything is in working condition, which you approve when ordering.
You have 24 hours to report any damage that you were not informed about, as well as transport damage.
When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to mail@roomforretro. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within 14 days of the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return. The products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
The right of withdrawal does not apply if:
Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
Claims and complaints
We inspect all products before they are sent to you. All goods are used and have traces of use. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered, no later than 24 hours after delivery.
How do you proceed with a complaint?
Any errors and defects must always be reported to mail@roomforretro, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible. Since we sell used goods, we are careful to document and report any damage and wear.
Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
By shopping at RoomForRetro.com, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or forward your data to third parties without a legal basis.
RoomForRetro is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
What information is shared and for what purpose?
Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
Freight company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
We cooperate with several different shipping companies depending on the address and item that is most suitable.
The right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be retained because we have to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
RoomForRetro is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
This is how we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use the platform Woocommerce
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
Shipping & delivery
We are happy to help with delivery! We deliver throughout Sweden.
Price of delivery: Lund/Landskrona: SEK 350
Other Scania SEK 550
The rest of Sweden usually costs SEK 1500 with reservations for remote addresses
Shipping prices apply to the street.
Help with carrying the furniture in can be arranged with the driver upon delivery, subject to time and possibility. You need to plan to receive the delivery, which usually takes place during the day after notification and booking.
If the item is fully refurbished or if it is a smaller item, delivery within 7 days usually.
If it is a piece of furniture that needs to be renovated or reupholstered, we will contact you for delivery time.
Reservation because the product is still available, sometimes the product is sold in store without us having time to update the stock balance in the webshop. We update the webshop
RealStore Opening Hours: Sunday 11-15
Other times after agreement
